About
How it all Began
My journey into business consulting started in an unexpected place – a busy ice cream shop on a scorching summer day.
As a teenager working my first job, I watched in frustration as long lines of sweaty, impatient customers grew longer. The chaos in the kitchen matched the frustration outside. It was my first taste of poor operations impacting customer experience, and I knew there had to be a better way.
After 25 years of corporate experience in customer service, operations, product, and leadership roles, I've seen firsthand how tangled processes and disengaged employees can cripple a business. But I've also witnessed the magic that happens when operations run smoothly, employees feel valued, and customers are delighted.
I believe that businesses can achieve sustainable growth and success by intertwining efficient operations, engaged employees, and exceptional customer experiences.
Why Choose Intwinely?
Customer and Employee Focus: We understand that the heart of any successful business lies in its people – both the team that drives it and the customers it serves.
Beyond One-Size-Fits-All: We offer a tailored approach that dives deep into your unique business challenges.
Proven Experience: We bring a wealth of knowledge and strategies that have been tested and refined over two decades across diverse industries.
Holistic Perspective: We examine how all aspects of your business interconnect by understanding both, the operational and human dynamics that drive success.
Practical Problem-Solving: You'll receive concrete, actionable steps – not lengthy theoretical reports. Our hands-on approach ensures you can implement meaningful changes immediately.
Root Cause Analysis: We have a keen eye for identifying the underlying issues that truly impact your business performance.
Genuine Partnership: We work alongside you and are committed to supporting your business growth and creating sustainable and measurable improvements.
Mission
To provide businesses with actionable insights and strategies that transform customer experiences, drive growth, and build lasting relationships.
Vision
To turn every business-customer interaction into a catalyst for growth, trust, and lasting value.
Values
Put Customers First
We foster meaningful connections by prioritizing customers and making decisions that deliver long-term value over short-term gains. We listen, learn, and seek to understand.
Honesty & Responsibility
We are transparent and accountable, delivering on our promises to build trust and reliability in every relationship. We uphold mutual respect as a cornerstone of how we work.
Achieve Excellence
We pursue excellence in everything we do, continuously improving for our customers and our business. We embrace feedback as a driver of growth and innovation.
Get Results
We are driven by curiosity and action. We tackle challenges head-on, transform ideas into results, and push progress forward. By measuring, learning, and adapting, we create meaningful and lasting change.
Be Genuine
We foster genuine connections, relationships and care deeply about how we show up for you.
Give Back
We are committed to supporting those in need whenever the opportunity arises, and we celebrate those who drive positive change in our communities.
91% with Strong Customer-Centric Practices Report Increased Customer Retention
Our Strategic Partnerships
At Intwinely, we're passionate about transforming how businesses view success.
We believe in the power of strategic partnerships to broaden our solution sets and deliver comprehensive offerings to our clients.
Marketing, Brand, Design & Communications Firms
IT Services & MSPs
HR Strategists & Coaches
Workflow SaaS Providers
Executive Coaches
Financial Planners
Legal & Compliance Specialists
Research & Data Analysts
