Our Services
At Intwinely, we believe that great customer experiences start with smooth internal operations and engaged employees. Our services are designed to help you achieve excellence from the inside out.
Customer-Centric Businesses are 1.6x More Likely to Have Engaged Employees
Operations Audit & Process Development
We'll take a deep dive into your current processes, identifying bottlenecks, and opportunities for improvement, and creating new workflows for optimal service delivery.
Customer Experience Optimization
We'll help map your customer journey, identify their pain points, and create solutions rooted in refined internal operations to create delightful experiences at every touchpoint.
Employee Engagement Enhancement
We'll work with you to create a culture of engagement and focus, and utilize organizational design to empower your team to deliver exceptional service to customers.
Data Analysis & Architecture
We'll help you harness the power of your data creating transparency and consistency to make informed decisions and drive continuous growth and innovation.
Research & Insights
We will capture what your employees and customers are thinking, feeling, wishing, and asking for through qualitative, quantitative, and mystery shopping research.
Strategic Planning
We will help you identify new areas to scale alongside our planning process creating accountability for delivery, innovation, prioritization, and KPI measurement.
86% of Buyers Will Pay More for a Great Customer Experience
Packages
We partner with you to develop and implement a customer-centric experiential journey.
"Prepare for Take-Off"
Choose if...
You need to quickly identify the top 2-3 key areas for improvement in your business, with a project plan and implementation resources.
"Business Class Journey"
Choose if...
You need a deep dive into your operations and customer experience to create a comprehensive improvement and measurement plan.
"Turbulence Navigator"
Choose if...
You're facing a specific challenge or crisis and need intensive, short-term support with a project plan, and implementation resources.
"Executive Co-Pilot"
Choose if...
You need ongoing support to implement improvements and continuously optimize your operations and customer experience.
"In-Flight Learning"
Choose if...
You need to build internal capabilities, empowering your team to drive continuous improvement during the current & future change management initiatives.
"Private Charter"
Choose if...
You need high-level strategic support and implementation assistance on an ongoing basis by partnering regularly with Executives and team leads.
Success Stories
Our strategic relationship empowers businesses to achieve their long-term goals and be set up for success. When we work together, your wins become our wins.
Operational Experience
Typical impact made through Operations refinements:
15% reduction in customer make-goods through refinement of service delivery
5x improved customer delivery via workflow system and process refinements
8% improvement in go-to-market launches through prioritization methods & processes
Prevented cancellation of a $150K project by implementing SOPs and Customer Success protocols
$150K annual savings through vendor management and tech debt elimination
Employee Experience
Typical impact made through Employee refinements:
75% reduction in employee turnover by developing and rolling out new organizational structures
35% increase in employee satisfaction score
50-60% capacity increase due to digitalization of day-to-day activities
100% transparency for the Executive Leadership team due to new reporting dashboards
2x improvement of operational efficiency and effectiveness through redefinition of company roles
Customer Experience
Typical impact made through Customer refinements:
30% increase in customer satisfaction scores
25% improvement in customer retention
60% improvement in the core conversion funnel by leveraging consumer behaviors and the quality of experience
$9M revenue growth within the company portfolio based on consumer behavior insights and trends
Seamless, consistent, and safe care for patients and students
Companies that Excel at Customer Experience Grow Revenues 4-8% Above Their Market
What our clients and partners are saying
"...Aimee has been an absolute pleasure to consult with. Aimee diagnosed, treated. and resolved many of the outstanding workflow issues stubborn to us through the years. Through multiple meetings with various essential personnel, Aimee developed and implemented solutions to longstanding challenges. I would recommend Aimee to any organization seeking to comply. Very grateful…"
— Senior Program Director
Private School
“...It has been a pleasure working with Aimee at Intwinely. Her expertise in streamlining processes has significantly enhanced our efficiency and workflow, resulting in valuable time and resource savings. Aimee's custom solutions are transformative for organizations seeking to boost productivity. Thank you, Aimee, for your hard work, professionalism, and adeptness at grasping our requirements to swiftly and effectively develop a system!..."
— Director of Nursing
Private School
“...It was an absolute pleasure working with Aimee, as she came to us with a wealth of experience and knowledge. She truly helped us look at our event with fresh eyes and working with her will help us reach our goals going forward!..."
— Executive Director
National Non-Profit
"...Not only was Aimee able to stay focused - she was also able to keep the "true north" of the organization with sheer determination and a realistic and refreshing sense of humor. A true professional, disciplined, and dependable - one of the best marketing folks with whom I have had the pleasure to work…"
— Managing Partner,
Professional Services company
“...Aimee always asked the right questions and exemplified what it means to be customer-obsessed. She not only did that from our customer lens but also from our internal teams perspective making sure that the right tools and processes were available…”
— Senior Director
Home Services company
“...consulted with her on a more than yearlong companywide branding initiative, and was continually impressed with her strategic thinking, poise, leadership and depth of expertise in product development and management..."
— Founder & CEO,
Communications company
“...cares deeply about customers and the people around her, which is evident in how she shows up day-to-day. She has a great eye for process and understands the importance that plays in setting up an organization for success…”
— Vice President
Search Engine company
“…Aimee had plenty of competition for her time and talent, and she became an expert at filtering through the best opportunities that would deliver the highest ROI for the marketing team, as well as the company. Her ability to navigate complex projects and relationships would make her an asset to any team..."
— CEO
Market Research company
"...consistently fosters an environment of collaboration with a positive and motivating outlook that is endlessly inspiring. She seamlessly brings together the expertise of all necessary parties & departments..."
— Director
Search Engine company
We believe a genuine, memorable, and consistently delivered customer experience is the hallmark of running a great business.
